Friendlies Hospital Emergency Department

When you need emergency care, you want a comprehensive healthcare facility that puts your mind at ease, every step of the way.

At The Friendlies Emergency Department, you will be assured of fast access to vital healthcare services in a welcoming environment.

Why Choose The Friendlies Emergency Department?

• We are open 8 am to 8 pm, 365 days per year
• Short wait times.
• No appointment or referral is required.
• Private Health Insurance is not required to attend the Emergency Department.

The Friendlies Emergency Department is run by experienced and compassionate specialists who are trained to deliver emergency care to adult and paediatric patients.

• An emergency department led by doctors who are specialists in emergency medicine
• Experienced nurses with advanced training in emergency care
• Leading-edge medical technology
• On-site radiology and pathology services
• Patients with private health insurance can be admitted to Friendly Society Private Hospital if needed.
• After your ED visit, we will send a letter to your GP, ensuring continuity of care.

Friendlies Emergency Department fees

• No Fee for WorkCover Patients with a valid claim number
• No Fee for DVA Gold Card Holders
• No Fee if you return to the Friendlies Emergency Department within 7 days of your initial visit (for the same condition)
• For Medicare Card Holders
  $210 Attendance Fee for a child 15 years and under
  $250 Attendance Fee for an adult
• Patients without a Medicare Card are welcome to attend the ED, but the fees will be higher.

The Friendlies Emergency Department has one of the lowest private emergency fees in Australia.

Can an ambulance bring me to the Friendlies Emergency Department

The ambulance can bring you directly to The Friendlies, depending on your case.  The Friendlies recommends letting Queensland Ambulance Service Paramedics know your hospital preference.

Can I claim the out-of-pocket from Medicare or my private health insurer?
No.  You are not able to claim the costs of the Emergency Department visit from Medicare.  Most health funds don’t cover private emergency treatment, but a small number do.  Check with your health fund for details.